Your privacy, protected on every trip.

1. Who we are

TravelCheapTicket.com is an online travel platform operated by TravelCheapTicket. We provide flight search, ticket booking, travel deals, and customer support services through our website and communication channels (including email, phone, and WhatsApp).

In this Privacy Policy, “we”, “us” and “our” refer to TravelCheapTicket, and “you” refers to any visitor, customer, or user of travelcheapticket.com.

2. Data we collect

We only collect the information that is necessary to provide our travel and ticketing services, to communicate with you, and to comply with applicable laws.

2.1 Information you provide directly

When you use our website or contact us, you may provide:

• Contact details: Your full name, email address, phone/WhatsApp number.
• Booking details: Travel dates, destinations, preferred airlines, seat preferences, special requests (e.g. meal type, wheelchair assistance).
• Passenger information: Passenger names, date of birth, gender, passport or identity details, nationality, and other data required to issue tickets.
• Payment-related information: Payment method, transaction reference, and billing details. Card details are typically handled directly by our payment gateway and are not stored by us in plain form.
• Account or communication details: Messages you send via email, WhatsApp, or web forms, feedback, or support requests.

2.2 Information we collect automatically

When you visit our website, we may automatically collect:

• Device and usage data: IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on the website.
• Log data: Technical logs that help us secure, monitor, and improve the performance of our site.
• Cookie data: Information stored via cookies and similar technologies (see section 5 below).

2.3 Information from third parties

We may receive information about you from:

• Airlines, GDS, travel partners or consolidators in connection with your booking or ticket issuance.
• Payment processors to verify and confirm successful payments or refunds.
• Communication platforms (e.g. WhatsApp) limited to metadata needed to deliver messages or understand status (such as delivery confirmation).

3. How we use your data

We use your personal information only for legitimate and clearly defined purposes, including:

• Processing bookings & issuing tickets – to create reservations, issue tickets, and manage itinerary changes or cancellations.
• Providing customer support – to respond to your inquiries via email, phone, WhatsApp or other channels and to resolve issues.
• Payment processing & fraud prevention – to process payments, verify transactions, and protect against unauthorized or fraudulent activities.
• Communication & updates – to send booking confirmations, itinerary details, reminders, schedule changes, cancellations, and other service-related messages.
• Improving our services – to analyze how our website is used so we can enhance user experience, improve search results, and optimize our offers.
• Legal & compliance purposes – to comply with legal obligations, regulatory requirements, and applicable record-keeping rules.
• Marketing (where permitted) – to share travel offers, promotions, or updates that may interest you, subject to your preferences and applicable laws.

4. Legal bases for processing (where applicable)

Depending on your location, our use of your personal data is based on one or more of the following legal grounds:

• Contractual necessity: To perform our contract with you, e.g. booking and issuing tickets, handling changes or refunds.
• Legitimate interests: To operate and improve our services, prevent fraud, secure our systems, and provide customer support in a way that does not override your rights.
• Legal obligation: To comply with applicable law, requests from authorities, or record-keeping and accounting requirements.
• Consent: For specific activities such as certain marketing communications or optional cookies, where required by law.

5. Cookies & similar technologies

We use cookies and similar technologies to make our website work efficiently and to understand how it is used.

5.1 Types of cookies we use

• Essential cookies: Necessary for website functionality, such as maintaining session state or remembering your selections while you complete a booking.
• Performance & analytics cookies: Help us understand how visitors use the site (for example, which pages are most visited) so we can improve our services.
• Preference cookies: Remember your choices such as language or preferred currency.
• Marketing cookies (where used): May be used to display relevant travel offers and track campaign performance.

5.2 Managing cookies

You can usually manage or disable cookies through your browser settings. Please note that blocking certain cookies may impact the functionality or performance of our site.

6. When we share your data

We may share your personal information with trusted third parties strictly for the purposes described in this policy:

• Airlines, consolidators, GDS and travel partners – to process bookings, issue tickets, and manage your travel itinerary.
• Payment service providers & banks – to process payments, refunds, and to prevent fraud.
• IT and hosting providers – for secure hosting, backup, and maintenance of our systems and website.
• Analytics and marketing tools – to understand site usage and, where permitted, deliver relevant offers.
• Authorities and regulators – where required by law, court order, or to protect our legal rights or those of others.

We require any third parties who process your data on our behalf to implement appropriate security measures and to process your information only according to our instructions and applicable law.

7. Payments & data security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure.

• We use secure connections (e.g. HTTPS) for data transmission where applicable.
• We work with reputable payment gateways for processing card payments and do not store full card details in plain text on our own servers.
• We limit access to personal data to staff and partners who need it to perform their job duties.
• We maintain technical safeguards and regularly review our security measures.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

8. Data retention

We retain your personal data only for as long as it is reasonably necessary for the purposes set out in this policy, including:

• For the duration of your booking and any related travel services.
• For a reasonable period after travel for customer support, complaints, or potential disputes.
• For as long as required by applicable law (e.g. tax, accounting, or regulatory requirements).

When your data is no longer needed, we will take steps to delete, anonymize, or securely store it in a way that prevents further use.

9. Your rights & choices

Depending on your location and applicable laws, you may have some or all of the following rights regarding your personal data:

• Access: To request a copy of the personal information we hold about you.
• Correction: To ask us to correct inaccurate or incomplete data.
• Deletion: To request that we delete your personal data, subject to legal obligations to retain certain records.
• Restriction: To request that we restrict the processing of your data in certain circumstances.
• Objection: To object to certain types of processing, including direct marketing.
• Data portability: To request your data in a structured, commonly used format where technically feasible.
• Withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise your rights or to make a privacy-related request, please contact us using the details in the “Contact us” section below. We may need to verify your identity before responding.

10. Children’s privacy

Our services are primarily aimed at adults. We do not knowingly collect personal information from children below the minimum age of consent for online services in their jurisdiction, except where such data is provided by a parent or legal guardian for travel booking purposes.

If you believe we have collected personal data about a child without appropriate consent, please contact us and we will take steps to delete that information where required.

11. International data transfers

As part of providing global travel services, your personal data may be transferred to and processed in other countries (for example, where airlines, partners, or servers are located). These countries may have different data protection laws than your country.

We take steps to ensure that international transfers are carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data.

When we make significant changes, we will update the “Last updated” date at the top of this page, and may also provide additional notice (for example, via email or a prominent notice on our website) where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you can contact us at:

• Website: travelcheapticket.com
• Email: travelcheapticket@gmail.com
• Subject line suggestion: “Privacy request – TravelCheapTicket.com”

This Privacy Policy is a general template for informational purposes and may not reflect all legal requirements in every jurisdiction. We recommend seeking professional legal advice to confirm that this policy fully meets your local regulatory obligations.